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New York Times reporter Sarah Maslin Nirtook an unusual approach to an investigation of the exploitation of nail salonworkers. Instead of working in English, Nir assembled a team of translators andinterpreters to investigate the story in Korean, Chinese, Spanish, andEnglish—the languages most commonly spoken by the salon workers. Over thecourse of a year, the interpreters on Nirs team interviewed 125 salon workers.Many more refused to talk. The use of interpreters, although costly, becamecrucial in establishing trust. The translators working on the project reviewedcourt cases and foreign language newspapers looking for reports of underpaymentand abusive working conditions. What Nir and her team discovered was made allthe more shocking by its ordinariness: there is a nail salon on every corner,in every mall, and never a thought that anything could be wrong. Yet, there is.Salon workers are paid as little as $1.50 per hour and often work 24-hourshifts. They frequently share small apartments with 10 to 12 co-workers. It isnot unusual for a worker to pay a $100 training fee in order to get the job,and then work without pay for months before the salon owner decides they arequalified enough to receive a salary. One unexpected finding of theinvestigation further emphasized the value of working a story in multiplelanguages. By comparing the interviews across all four languages, Nirdiscovered that ethnic discrimination plays a huge role in the nail salonindustry: Korean speakers earn 15% to 25% more and in general are treatedbetter than either Chinese or Spanish-peakers. This aspect of the story wouldnever have come to light if Nir had focused on only one language group to theexclusion of the other two. The decision to use translators and interpreters inthe investigation turned out to be invaluable.

From "Why a New York Times Nail SalonExposé Is Published in Four Languages"

Columbia Journalism Review (NY) (05/08/15)Bech Sillesen, Lene